Our phones have been temporarily disconnected

2009-12-02 — Good Characters (Leave a message)

For your information, our phones have been temporarily disconnected. The best way to reach us is via email at info@goodcharacters.com

Customers: If you are ordering Chinese calligraphy and art supply products, you can ignore the rest of this message. If you are ordering custom naming, engraving, or embroidery products, please note the delivery times below.

November to March is our extremely busy season. Therefore the following processing times apply to custom orders placed between November 1 and March 1:

Orders totaling $199 or more: 1 to 2 weeks.

All other orders: 3 to 4 weeks.

Feel free to e-mail us for questions you have regarding our services. We will get back to you as soon as we can, usually within 24-48 hours, sometimes longer.

If you are thinking about calling to place an order because you are unsure about using your credit card online, please be assured that our shopping cart utilizes the Yahoo merchant system and is secure. Today, everything is processed electronically. The only way merchant banks accept your payment information is via the Internet. Thus it is as secure to place an order yourself online as to call us. When you call, what happens is that our service staff places the order for you using the same order form you see online. We encourage you to use our online ordering system as much as possible because it saves us money and thus allows us to offer services to you at lower prices. But if you prefer to speak to a person, call and one of our staff will help you or call you back within 48 hours.

If your question is something like “Can you email me how Jamar and Toni are written in Chinese?” Sorry, we are not a public answer desk. However, if your question is interesting and beneficial to our customers, we will try to answer it on our blog when we have time.

For custom projects not in our online catalog: The minimum project estimate for corporation naming is $5,000. The minimum website and computer app localization project estimate is $2,500. The minimum translation fee is $250.